Terms and Conditions

Jackpot Golf Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to JACKPOTGOLF.CO.NZ indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by JACKPOTGOLF.CO.NZ. JACKPOTGOLF.CO.NZ reserves the right to make changes to this site and these terms and conditions at any time.

  1. Order Acceptance Policy

2. Liability

3. Shipping and Delivery

4. Refunds and Returns

5. Change of Address

6. International Customs Charges

7. Pricing

8.  Faulty Items and Warranty Information

9.  Order Cancellations

10. Copyright and Trademark Notice

11. Typographical Errors

12. Links

13. Credit Card Payments and Verification

14. Conditional Gift Cards and Email Promotion Gift Cards

15. Purchased Gift Cards

16. Email Offers

17. Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jackpot Golf reserves the right at any time after receipt of your order to accept or decline your order for any reason. SurfStitch.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order Jackpot Golf is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by SurfStitch.com.

  1. Liability

JACKPOTGOLF.CO.NZ is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

  1. Shipping and Delivery

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. Jackpot Golf will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company. Certain factors such as order size, weight and shipping address may require us to ship via another method. Jackpot Golf reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped. The delivery times provided by Jackpot Golf are estimates only. Jackpot Golf will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. ” Last house at end of driveway”, “Office hours 9-5″). Drivers are unable to grant specific requests such as ” Deliver between 1-2pm” or ” Leave parcel in garden shed”. Jackpot Golf cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.

  1. Refunds & Returns

Free returns are offered to orders shipping to a New Zealand address only. If in any circumstance you pay for return shipping Jackpot Golf will not reimburse postage costs – all Free Returns must be through the returns section of the website. Only one free return label will be issued per order that can be used once. Returns must be in as new condition with tags attached unless faulty. Returns must be made within the timeframe listed on the returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be returned to the customer (to the address on the original order). Some International payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result. With regard to golf tournament entry fees, refunds will only be given for cancellation due to weather or covid 19 restrictions.

  1. Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only make until the order begins processing. Jackpot Golf cannot accommodate all address change requests. We highly recommend emailing as soon as possible. Jackpot Golf takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

  1. International Customs Charges

Some orders may incur a customs or import duty charge. Jackpot Golf does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Jackpot Golf will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Jackpot Golf will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

  1. Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

  1. Faulty Items and Warranty Information

All repairs are carried out by the manufacturer and not by Jackpot Golf. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Jackpot Golf cannot control the availability of parts of replacement goods. Jackpot Golf has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will, however, do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Jackpot Golf cannot be held accountable for repair periods or communication from the manufacturer. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods. We aim to have your return processed within 24 hours of receiving the item; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks. Watch and Wetsuit returns: Each manufacturer may have different warranty periods or service standards for faulty items. Jackpot Golf works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on the warranty of your product, please contact the brand directly.

  1. Order Cancellations

If notified before goods have been dispatched, Jackpot Golf can accommodate order cancellations. If items have been shipped, Jackpot Golf reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

  1. Copyright and Trademark Notice

This site is owned and operated by Investment Build New Zealand. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Investment Build New Zealand.  All software used on the site is the sole property of Investment Build New Zealand or those supplying the software.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Investment Build New Zealand prior written permission.  All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

  1. Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Jackpot Golf shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  Jackpot Golf shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, Jackpot Golf shall immediately issue a credit to your credit card account in the amount of the charge.

  1. Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.  You acknowledge that Jackpot Golf is not responsible for the operation of or content located on or through any such site.


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